What do I need?

• New staff will be issued with a UQ username and password on commencement of employment.
 
• They are the same as used for your UQ email account, e.g. if your name is Amanda Jones, your username might be uqajones
 
• To protect your security, you should change your password as soon as possible

For more information, go to UQ Sign In.

Problems logging-in

Try logging-in to my.UQ.

• Cannot login - :
   
  • Your UQ username or password is incorrect
  • Contact UQ IT Service Desk on 3365 6000
 
• Can login - you may have a syncing problem across UQ directories. To fix this:
   
  • Go to UQConnect password change
   
  • Enter your UQ username, then your UQ password three times (i.e. the same password in the Current Password, New Password and Confirm Password fields)
   
  • Note that submitting the form will not change your password, but it will force a sync of your data across the UQ directories

If in doubt, contact your branch library.

Logging-in to Library computers

When you sit down at a Library computer, you will be asked to enter your UQ username and password.

Enter Username:     Enter Password:                Visitors login as "Guest" with no password

Based on your login, the following services will be available, depending on the configuration of the individual computer. Check the label on the computer to see what is available.

* re-authentication may be required

Remember to logout

To maintain confidentiality, the Library strongly recommends that you do the following:

If you are using a Library computer and have accessed secure online services you should

• click on the browser's home icon to access the Library's home page
• click on the logout facility at the top left of the screen under the UQ logo that says "Logout" followed by your name as it appears in your Library record
• close down the browser
• double click on the Logoff Workstation icon on the desktop

If you are using a Library computer and have NOT accessed secure online services you should

• close down the browser
• double click on the Logoff Workstation icon on the desktop

If you are using a computer outside the Library, you should close down the web browser.

Accessing secure web services

Access to the following services may require authentication, whether you are using a Library computer or a computer elsewhere, such as at home or work:

• Your record
• Databases, electronic journals, electronic books, electronic theses
• Document delivery
• Learningfast online computer training

Upon clicking on a link on the Library's website to one of the above services, you will be presented with the following authentication page:

You will normally have to authenticate once only per web browser session to access the above services.

Note: You will have to separately authenticate to access other UQ secure online services, such as my.UQ, my.SI-net and Blackboard.

Databases with their own password

Some databases have their own username and password as an added level of security. Follow these steps:

• From the catalogue record, or the databases page on the Library website, click on the Password link (circled in red in the picture below):

  

• Input your UQ username and password
• Once you have successfully authenticated, the username and password for the specific database will be displayed:

  Database:  [Title]
  User/account name Password XXXXXXXX XXXXXX
  Connect to the database. Return to the record.

• Right click on Connect
• Select Open in New Window. This will add a new window to your PC's Taskbar. Navigate to the login page.
• Copy and paste the User Id and Password from the current window to the new window.

Database messages

Some examples:

• "All licences in use" - UQ Library has licensing agreements with database publishers which can limit the number of simultaneous users. Try again later, or try another database.
 
• "Available from Library computers only" - some databases do not have a web interface and must be run from the Library's Novell Server. This limits access to computers within branch libraries. From the computer desktop, click on the Novell Application icon.
 
• "Available in x branch library only" - these databases are only available from computers in the specified branch library. Some databases are available from all computers in the branch library by clicking on the Novell Application icon on the desktop. Other databases are available only from a specific computer. Please ask at the Information Desk.
 
• "Additional software required" - a few databases require special software. Follow the instructions to download and install the software.

Access from government or business computers

Your Internet Service Provider could be using a "firewall" for security purposes. This is not uncommon in government and business organisations.

All accesses entering or leaving the intranet pass through the firewall, which examines each access and blocks those that do not meet the specified security criteria.

Contact your ISP's Help Desk to see if a firewall is blocking your access to databases.

Javascript error message

Fixing this problem is important because many websites (including the Library) require that JavaScript be enabled before you can access a range of services. There could be two reasons for JavaScript problems:

1. JavaScript is not enabled in your browser, e.g.

1. Firefox
   * Click "Tools | Options | Content"
   * Click inside the check box to put a tick next to "Enable JavaScript".
2. Internet Explorer
   * Go to "Tools | Internet Options | Security"
   * Select "Custom Level" and scroll right down through "Settings..."
   * To "Scripting", "Active scripting", make sure "Enable" is selected
   * Close the browser and restart it.

2. You are using an early version of your web browser. We strongly recommend that upgrade to a version that is better able to handle JavaScript. To check the version number you have, click Help in the menu bar of your browser, then click About NameofBrowser.