The University of Queensland

You are eligible for borrowing services if you: a

• are from a school that is a member of the UQL Cyberschool Community. (Check with the teacher librarian in your school)
• have attended a UQL Cyberschool tour or class at the University of Queensland Library and
• are a school student in Years 11 or 12

To apply:

• Print out the Application Form
• Fill it in
• sign the declaration
• ask your parents to sign
• hand it in to your school administration with the fee.

The annual fee per student is $25 (GST inclusive subject to change without notice).

If you have any queries about membership, please contact your teacher librarian.

You are personally responsible for all material borrowed from UQ Library. Responsibilities include:

• Checking your email regularly
• Returning or renewing your loans by the due date
• Returning items if you plan to be away for an extended period
• Returning high use items to the home branch library

Failure to comply with the conditions of borrowing may invoke penalties under the Library Conditions of Use.

Bring your library card and choose between:

• Autoloan machines - you can check out items yourself
• Loans Desk

• Select My Record
• Contact the Telephone Renewal Service on (07) 3346 9200 and follow the prompts.  You will need your Library number and the barcodes of the books you wish to renew; or
• Visit a branch library and renew on the autoloan machine (where available) or ask loans staff to renew for you.

• Reminders, requests, recalls and overdue notices are sent as a courtesy only. The Library is not responsible for non-receipt. To check on your loans, etc., select My Record.
• Notices will be sent to the email account in your library record. It is important that you check your email regularly.
• Notices for very overdue items will be sent by Australia Post to the address in your library record. Please ensure that you keep this address current.

Example of a notice:

• Yes - books and multimedia that are already on loan or on the shelf at another campus
• No - books and multimedia on the shelf on your home campus (you are expected to retrieve them yourself)

1. From a catalogue record, click on the button at the top of the record.

2. Identify yourself by entering your Library number and Library password.

3. Select a pickup location. Important points to remember:

• You must select a pickup location, otherwise you will asked to enter all your details again
• For items on loan on your campus you must pick up the item at the branch library that has the item. If you do not, the pickup location will be changed to the branch library that holds the item.

4. Click on A list of all the items the Library has of this title will appear.

5. If a copy is available for requesting, the message in the STATUS column will be either:

• AVAILABLE; or
• Due Date (if on loan)

6. Select the item to request by clicking its radio button

7. Click at the bottom of the list

One of the following messages will appear:

1. If your request is successful:
   
   

   Your request for [title of item] was successful Your request will be delivered to [pickup location] when it is available




2. If your request is successful but the item is on loan on your campus and you do not choose its location as your pickup location:
   
   

   Your request for [title of item] was successful Pickup location changed to [home location] due to library policy Your request will be delivered to [pickup location] when it is available

   
   
   If you have several copies of the same title, additional requests will be cancelled once the first request is filled.



3. If a copy is available on the campus you designated as a pickup location, then the message will be:
   Sorry, request cannot be accepted. Local copy is available.

8. Click on to get back to the catalogue record.

9. You will be notified when the item is ready for collection. The pickup point will be:

• Your home campus - the pickup location will be the item's branch library
• Another campus - the pickup location will be the one you have nominated

The item will be held at the Loans Desk for 7 days only.

• Click on My Record
• Select request (hold)
• Select items to be cancelled
• Click on Cancel Selected Items

In general, material not on the shelves is already on loan. If the catalogue indicates that the item is 'available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly. Then check the sorting shelves.
If you are still unable to find the item, ask Library staff for help.

Whenever possible please return material to the branch library from which it was borrowed. If this is not possible, material may be returned to any branch library or via Australia Post. For branch address details go to Locations

Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.

You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid incurring a penalty of $1.40 per day.

If you are suspended from borrowing, it will be lifted when you:

1. Return all overdue items
2. Reduce the total charges to less than $20.00 (the minimum payment is $10)

Note - Individual charges are payable in full

Remember that you can avoid all of the above by returning or renewing material on time.

Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard and Visa. To make a payment
go to My Record.

In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Loan Enquiries Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus. Note: payments cease 30 minutes before closing.

Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.

Pay by Phone
Call 3346 4313 for Mastercard, and Visa payments.

Mail
Make cheque or money order payable to The University of Queensland. Mail to:
Loan Enquiries Desk,
Level 1, Social Sciences and Humanities Library,
St Lucia Campus, The University of Queensland, QLD, 4072.

• Tell Library staff what has happened as soon as possible
• You may be charged for the replacement fee, together with a $20.00 administrative charge
• Refunds will not be given after 28 days
• If you later find the material, it remains the property of UQ Library and must be returned

Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.

For more information, please ask Library staff.