You are personally responsible for all material borrowed from UQ Library. Responsibilities include:
Failure to comply with the conditions of borrowing may invoke penalties under the
Library Conditions of Use.
Note: After 3 renewals, the item must be returned to the Library Loans Desk for re-issuing.
Requesting items
- Yes - books and multimedia that are already on loan or on the shelf at another campus
- No - books and multimedia on the shelf on your home campus (you are expected to retrieve them yourself)
1. From a catalogue record, click on the 
button at the top of the record.
2. Identify yourself by entering your Library number and Library password.
3. Select a pickup location. Important points to remember:
- You must select a pickup location, otherwise you will asked to enter all your details again
- For items on loan on your campus you must pick up the item at the branch library that has the item. If you do not, the pickup location will be changed to the branch library that holds the item.
4. Click on 
A list of all the items the Library has of this title will appear.
5. If a copy is available for requesting, the message in the STATUS column will be either:
- AVAILABLE; or
- Due Date (if on loan)
6. Select the item to request by clicking its radio button
7. Click 
at the bottom of the list
One of the following messages will appear:
- If your request is successful:
| Your request for [title of item] was successful |
 |
| Your request will be delivered to [pickup location] when it is available |
|
- If your request is successful but the item is on loan on your campus and you do not choose its location as your pickup location:
| Your request for [title of item] was successful |
| Pickup location changed to [home location] due to library policy |
|
| Your request will be delivered to [pickup location] when it is available |
|
If you have several copies of the same title, additional requests will be cancelled once the first request is filled.
- If a copy is available on the campus you designated as a pickup location, then the message will be:
Sorry, request cannot be accepted. Local copy is available.
8. Click on 
to get back to the catalogue record.
9. You will be notified when the item is ready for collection. The pickup point will be:
- Your home campus - the pickup location will be the item's branch library
- Another campus - the pickup location will be the one you have nominated
The item will be held at the Loans Desk for 7 days only.
Cancelling a request
- Click on My Record
- Select request (hold)
- Select items to be cancelled
- Click on Cancel Selected Items
In general, material not on the shelves is already on loan. If the catalogue indicates that the item is
'available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly.
Then check the sorting shelves.
If you are still unable to find the item, ask Library staff for help.
Whenever possible please return material to the branch library from which it was borrowed. If this is not possible, material may be returned to any branch library or via Australia Post. For branch address details go to Locations
Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.
You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid being suspended.
Overdue loans and penalties
UQ Library has an overdue penalty system to ensure fair access to our resources for all users.
| Loan Category | Reminder Notice | 1st Overdue Notice | Final Overdue Notice |
| Standard | 7 days before due date | 1 day after due date | 7 days after due date
Suspended from borrowing |
| 7 day | 3 days before due date | 1 day after due date | 3 days after due date
Suspended from borrowing |
| 3 day | 1 day before due date | 1 day after due date | 3 days after due date
Suspended from borrowing |
2 and 4 hour, end of day
and overnight | Notice not issued | Notice not issued
Suspended from borrowing | Notice not issued |
| Recalled | Recall notice issued as needed | 1 day after due date | 7 days after due date
Suspended from borrowing |
Note: The Library may follow-up on very overdue loans by sending you a letter.
If you are suspended from borrowing, it will be lifted when you return all overdue items.
Remember that you can avoid being suspended from borrowing by returning or renewing material on time.
- Tell Library staff what has happened as soon as possible
-
- If you later find the material, it remains the property of UQ Library and must be returned
For more information, please ask Library staff.
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